Shipping & Returns
Effective date: September 26, 2026
Free economy shipping
All website-checkout orders qualify for free economy shipping to eligible institutional addresses in supported U.S. states. Customers must be Eligible Educational Institutions as defined in our Terms and Conditions.
The shipping state must appear in the checkout State/Province dropdown when the order is submitted. Availability may change without notice, but later changes do not alter an accepted order. Residential delivery is unavailable.
The offer excludes U.S. territories and orders submitted outside website checkout, including standalone purchase orders. Orders completed through an approved accessibility accommodation receive the same price, acceptance process and shipping eligibility as checkout orders. To request accessibility assistance with ordering, email orders@vdgparts.com or call (833) 493-9955. An internal purchase-order reference does not disqualify a checkout order.
We select the carrier and economy service. Shipping is untracked economy shipping, with U.S. delivery completed by USPS. Tracking information is unavailable. Delivery times vary and are not guaranteed; no particular arrival date is promised.
Addresses, dispatch and cancellation
Provide accurate institutional, department and mailing details. Email corrections promptly; changes may not be possible after dispatch.
If we cannot dispatch within 30 days after receiving a complete order request, or by an earlier promised dispatch date, we will notify you promptly and no later than that deadline. You may agree to a revised dispatch date or cancel. If you do not agree to an extension, we will cancel the unshipped order by the applicable deadline. Dispatch timing is separate from delivery timing.
We may cancel an unshipped order that cannot be fulfilled or shipped under this offer. We will notify you and cancel any unpaid amount for it. Any payment already received will be refunded promptly.
Delivery problems and invoicing
Please confirm receipt by emailing orders@vdgparts.com so we can issue your invoice. Payment is requested only after delivery is confirmed and is due within 30 days of the invoice date.
Report non-delivery, damage or an incorrect product to that address with the order details and a brief explanation. Photographs may help where reasonably available; tracking evidence is not required.
For delayed economy shipments, we may allow a reasonable additional arrival period based on the dispatch date and known postal conditions. We will tell you the period and follow-up date.
For a lost, damaged or incorrect shipment, we will arrange a replacement or cancel the amount payable for the affected product. Any amount already paid for a cancelled product will be refunded. If you receive an invoice for an undelivered order, contact us so we can place it on hold while resolving the issue.
Returns
Request an ordinary return within 30 calendar days of the invoice date.
- Email orders@vdgparts.com with the order details and reason.
- We review the request and, where appropriate, provide a Return Merchandise Authorization number or other written instructions.
- Do not mail anything back unless specifically instructed.
- If return is required, an approved refund may follow receipt and reasonable inspection.
- We may arrange a replacement, refund or another agreed resolution. For an approved refund, we return the amount already paid and reduce or cancel any unpaid amount for the affected product.
You pay ordinary return postage. We pay reasonable required return postage for our error, an incorrect or damaged product, or a valid defect, Fresh Stock Guarantee or warranty claim.
Do not mail unauthorized returns to our published address. Follow the address and instructions provided for the authorized return.
Fresh Stock Guarantee — Natural-Rubber Belts
This guarantee applies only to natural-rubber belts. We regularly replenish our natural-rubber belt inventory to minimize storage time. If your belt shows deterioration, cracking, loss of elasticity or another condition-related defect when first opened or initially installed, we will replace it at no cost, including shipping.
Request period: Contact orders@vdgparts.com within 30 calendar days of the date of receipt, providing your order details and a description of the condition. Please inspect the belt promptly after arrival.
The guarantee covers the belt's original condition. It does not cover damage or failure caused by improper or prolonged storage after receipt, unreasonable use, modification, accidental damage or other causes unrelated to its original condition.
Follow our return-authorization procedure above. Do not mail the belt back unless instructed. If return is required for a valid claim, we cover reasonable return postage.
60-Day Limited Warranty — All Products
All products sold by VdGParts.com are warranted against defects in materials and workmanship for 60 calendar days from the date of receipt.
The warranty does not cover damage or failure caused by unreasonable use, improper storage, modification, accidental damage or other causes unrelated to defects in the original materials or workmanship.
If a defect arises during the warranty period, contact orders@vdgparts.com promptly with your order details and a description of the defect. An approved claim will be resolved by replacement or refund at our discretion. For an approved refund, we return the amount already paid and reduce or cancel any unpaid amount for the affected product.
Follow our return-authorization procedure above. If return is required, we provide instructions and cover reasonable return postage for a valid claim. Any authorized return may be reasonably inspected before the claim is resolved.
The replacement promised for a qualifying Fresh Stock Guarantee claim remains available under that guarantee.
How the periods are calculated
“Date of receipt” means the date your institution receives the affected product. Opening or installing it later does not restart a coverage period. The invoice date is the date shown on the invoice issued after confirmed delivery.
The 30-day Fresh Stock Guarantee and ordinary-return request periods do not shorten the 60-day limited warranty. A defect may qualify under that warranty even after either 30-day request period has ended.
This policy does not limit remedies required by applicable law.
VdGParts.com
Email: orders@vdgparts.com
Phone: (833) 493-9955
Mail: Unit 2013, 10301 104 St NW, Edmonton, AB T5J 1B9, Canada